Patient Care
Coordination

Assisting patients with their general inquiries

Transferring patients to the appropriate department that may assist them with their concern

Creating and maintaining patient charts and staff work schedule

Scheduling/cancelling/rescheduling doctor/provider appointment, telemedicine, medication refills, hospital and medical services

Coordinating patient’s valuable information using internal messaging system

Checking of patient’s active health insurances and its coverage including proper setting of expectation how much out of pocket expenses need to be settled

Complies with hospital and legal requirements by fostering practices that adhere to the hospital’s rules and regulations, and HIPAA

Respects patient’s rights by maintaining their confidentiality

Maintains patient care database by entering new information as it becomes available

Contributes to team effort by accomplishing related result as needed